Refund and Returns Policy

Effective Date: May 18, 2024

At Agolight.com, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to address your concerns.

1. Eligibility for Returns:

You may be eligible for a return under the following conditions:

• The item is unused, in its original condition, and in the original packaging.
• You initiate the return process within 30 days of receiving the item.
• The item is not excluded from our return policy (see section 2 for exclusions).

2. Exclusions:

The following items are not eligible for return:

• Customized or personalized items.
• Clearance or final sale items.
• Items damaged after delivery or due to misuse, abuse, or neglect.

3. Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team at info@agolight.com or call us at 626-705-1365 to request a return authorization (RA) number.
• Pack the item securely in its original packaging, including any accessories, manuals, or documentation.
• Include the RA number on the outside of the package and include a copy of your original invoice inside.
• Ship the item back to us using a trackable shipping method.

4. Refund Process:

Once we receive your returned item and verify its eligibility, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase, excluding any shipping or handling fees.

5. Return Shipping Costs:

You are responsible for the cost of return shipping unless the return is due to our error or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your protection.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to process your claim.

7. Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please reach out to our customer service team at info@agolight.com or call us at 626-705-1365. We are here to assist you and ensure your shopping experience with Agolight.com is a positive one.

Thank you for choosing Agolight.com.